Our industry-leading guarantee

The Customer Bill of Rights

At Hiya, we value transparency and trust. In this Customer Bill of Rights, we lay out what you, our partner, should ask for in terms of accountability, transparency, honesty, and our Guarantee. These are our guiding principles, as well as the industry standard and best practice.  

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As a customer of a branded call service you are entitled to...
1. Results
2. Accountability
3. Transparency
4. Honesty
5. A Guarantee

Results from your data, available for you 24/7.

Whether you are testing a solution or are a long-term customer, you are entitled to verifiable, consistent reporting on your data that is accurate and measurable - no estimates, approximations, or guesstimations.


Accountability of all calls your branded call service has influenced.

An auditable accounting of all calls influenced. At any time, by providing your call log, you are provided a full accounting of the calls Hiya can or has influenced.  Additionally, you have a right to see exactly what has been displayed on the screen of each consumer for each and every call your provider influences. Brass tacks; we, at Hiya, pledge to enable you to see that Branded Call actually works, 100% of the time.


Transparency in how we work, and what our product actually is.

When you enroll with a branded call service, it can be difficult to tell what’s going on. No more--you, a customer, should demand transparency from your partners so you can be confident about the product you’re buying. At Hiya, we’re here to walk you through exactly how our product works, who we partner with, and the legislation that governs our process. Our technology is what we say it is, and we’re here to help you understand it.


Honesty in how our services work.

As a partner, you should insist on a contractual representation and written assurances that the services provided are done on behalf of each carrier and OEM in the provider’s network. Most importantly, you should have a guarantee that the service provider is not simply a CNAM lookup, as these services do not have the guarantee nor control that their branded call works 100% of the time. As a branded call consumer, you’re entitled to identity that is delivered as part of the call flow and not as a database lookup.


A guarantee of partnership.

With so many decisions to make and products out there that improve business performance, it can be difficult to know who to trust. With a branded call provider, you want a partner that’s not only going to provide a product that works 100% of the time--but also empowers you to utilize it in the most effective way. Hiya’s team of representatives is here for you to ensure you’re getting the most out of our platform, and to find ways outside the product to improve business performance. We know that when you win, we win.

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