Learn about best practices and the latest trends in the voice channel
For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.
Read this report to learn the 10 top trends and insights on the voice call from our global data set of 150 billion calls processed in 2021.
Read this report to get the top trends and insights in voice in Canada for 2022.
Watch a recording of our webinar with Alex Algard, CEO of Hiya, to learn the latest insights and trends on the voice channel in Europe.
Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based in Toronto discusses the current trends we're seeing in the voice channel in Canada.
Being flagged incorrectly as spam can be frustrating and detrimental to your company’s reputation. These tips will reduce the probability of your calls being mislabeled as spam or fraud.
Get the Hiya Sales and Marketing Metrics eBook so with our analytics and Branded Caller ID, we can help you get your calls answered.
Find out which contact center success metrics to monitor and manage and how Hiya Connect Insight and Analytics can help
STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed results so far.
Learn about a new technology developed by Hiya that goes beyond traditional scam detection techniques to proactively hunt and shut down scam calls.
How do you measure customer satisfaction? It is possible. Learn which metrics are the most important for building strong customer relationships, and why you want to monitor them over time.
It can seem like there are lots of solutions out there that can provide a "branded call display" on the mobile phone. But are there?
The IT department is ultimately responsible for deploying any new telecom hardware or software. This guide details 4 key areas IT professionals should zero in on to optimize their company’s voice channel.
Read this report to learn the 10 top trends and insights on the voice call in Europe for 2022
Watch a recording of our webinar with Alex Algard, CEO of Hiya, to learn the latest insights and trends on the voice channel.
Read this Forrester study commissioned by Hiya to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.
Watch our webinar to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect.
In today's modern world, the voice channel still continues to dominate all other forms of communication. This guide will walk you through the differences between caller ID technologies and equip you with the knowledge needed to make an educated Branded Caller ID buying decision.
Data is your biggest asset when making a compelling business case for additional budget. Use it to get more spend in 2022.
Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.
Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.
Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.
Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.
It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.
The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.
People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.
Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.
Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.
See the latest analysis on the world's most prevalent phone scam.